Chatbot Development Company in India
Chatbots are fast becoming the new trend in the technology industry. They are bots that can perform tasks that would normally be perform manually by humans and interact with users, thereby improving their experience. A chatbot is an automated assistant or virtual personal assistant that interacts with people, either through text or by generating a response to their input. Chatbots can have different personalities, ranging from playful and friendly to serious and corporate. Chatbots have become popular because they provide an efficient way of interacting with customers without having to deal with multiple points of contact or entry points on your website as you might do with email campaigns. Let’s explore how you can get started using a chatbot development company in India for your business:
How do you define a Chatbot?
A chatbot is an automated conversation with a human. The bot uses artificial intelligence to respond to questions, requests and commands in response to queries from users using text messages or on social media platforms.
- Infrastructure and Technology adeptness: Does the chatbot development company have a dedicated team for chatbot development? If yes, then this is one of the biggest factors to consider while choosing a company because they will be able to give you 100% attention to your project. This is because they have full-time professionals working on it who are experts in their fields like AI, Machine Learning, NLP, Natural Language Processing, etc., which means that they can help you achieve higher results than other companies who do not have such expertise in place.
- Track Record of the company and its experience: You should also look for a company that has a good track record and experience in the industry you are looking to work with. The best way to do this is by checking their website, blog, and other social media accounts. You can also ask your friends and family if they have used any of these companies before. If they have then great. This will give you an idea of how well they work together as a team as well as what kind of customer service experience they provide their clients with.
- Look for real-time case studies on diverse verticals: As you are making your choice, look for real-time case studies on different verticals. Chatbots are new technology and not everyone is an expert in it. You need to see how the company has used chatbots in diverse verticals like healthcare, eCommerce, social media, etc.
- Ask for itemized Pricing Model: Last but not the least, ask for an itemized pricing model. Ask the company if they will provide you with a detailed quote that includes all charges. Make sure that it is clear and concise so that you can understand what exactly is include in your quote. Ask them if they offer free trial periods as well; if yes, then this would be another plus point as most of these companies offer free trials on their products/services but not on Chatbots themselves. Ask if there are any other charges associated with their services such as activation charges, hosting fees, etc., before signing up with them or even paying any money at all.
ConclusionÂ
A chatbot app development company should be more than just a way of communicating with customers. It should be an extension of the brand and help drive conversions. To reach this goal, you will need to choose a team that can help you build a chatbot that is fully integrated into your website or app.
